Storage Whitton Terms and Conditions for Removals and Storage
These Terms and Conditions set out the basis on which Storage Whitton provides removals, storage and associated services in the United Kingdom. By making a booking, using our services or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings given below:
Customer means the individual, company or organisation that books or receives services from Storage Whitton.
We, Us, Our means Storage Whitton, the provider of removals, storage and associated services.
Services means any removals, transport, loading, unloading, packing, storage, or related services provided by us.
Goods means the items and property that we are contracted to move, handle, store or otherwise manage on your behalf.
Contract means the legally binding agreement between you and us, comprising these Terms and Conditions and any written quotation or service confirmation we issue.
2. Scope of Services
We provide domestic and commercial removals, storage, and associated services within the United Kingdom. The exact scope of services, including locations, dates, volumes and any additional tasks, will be set out in our quotation and any subsequent written confirmation.
No verbal statements or commitments made by our staff or representatives shall vary these Terms and Conditions unless confirmed in writing by us.
3. Booking Process
3.1 Quotations
All quotations are based on the information provided by you, including property access, volume and nature of goods, special handling requirements, and required dates. Quotations are normally provided on a fixed price basis but may be subject to adjustment if the information supplied is incomplete or inaccurate.
Quotations are valid for a limited time as stated in the quotation. If no validity period is stated, the quotation will remain valid for 30 days from the date of issue, after which we may revise or withdraw it.
3.2 Booking Confirmation
Your booking is only confirmed when we issue written confirmation of acceptance, following your acceptance of our quotation and any required deposit or prepayment. Provisional dates, estimates or informal discussions do not create a binding contract.
By confirming a booking, you warrant that you are the legal owner of the goods or have full authority from the owner to enter into the contract, and that you have disclosed any information relevant to the safe and lawful performance of the services.
3.3 Changes to Bookings
If you request changes to dates, addresses, access arrangements or the volume or nature of goods, we will use reasonable efforts to accommodate these changes. However, we cannot guarantee availability. We may adjust our charges to reflect any changes, and we will inform you of any revised pricing before proceeding.
4. Payments and Charges
4.1 Pricing Basis
Prices are normally quoted as a fixed amount based on the information you provide. Additional charges may apply for services outside normal working hours, difficult access, long carries, waiting time, special handling, or services not originally specified.
4.2 Deposits and Prepayments
We may require a deposit or full prepayment before providing services. Any such requirement will be stated in the quotation or booking confirmation. Failure to pay any required sum by the due date may result in cancellation or suspension of services.
4.3 Payment Terms
Unless otherwise agreed in writing, payment for removals services is due no later than the day prior to the service date, and payment for storage services is due in advance at the start of each billing period. For ongoing storage, charges are normally levied monthly, and you must keep your account up to date at all times.
We reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, accruing daily until payment is made in full. You shall also be liable for any reasonable costs we incur in recovering overdue sums.
4.4 Non-Payment and Lien
If you fail to pay any sums due, we may exercise a lien over any goods in our possession, meaning we may retain them until all sums owed, including storage, interest and costs, are fully paid. If payment remains outstanding after reasonable notice, we may sell or dispose of some or all of the goods and apply the proceeds to the outstanding balance. Any surplus, after deducting our costs and charges, will be held for you.
5. Cancellations and Postponements
5.1 Your Right to Cancel or Postpone
You may cancel or postpone your booking by giving us written notice. The amount of any cancellation or postponement charge will depend on the notice period you give and any costs we have already incurred.
If you cancel or postpone more than 7 days before the scheduled service date, we may retain all or part of any deposit to cover administrative and planning costs, but we will not normally charge the full service fee.
If you cancel or postpone less than 7 days before the scheduled service date, we reserve the right to charge up to 50 percent of the agreed fee. If you cancel less than 48 hours before the service date, we may charge up to 100 percent of the agreed fee, especially where resources have already been allocated.
5.2 Our Right to Cancel or Amend
We may cancel or amend a booking where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or legal or regulatory restrictions. In such cases, we will seek to rearrange the service at the earliest mutually convenient date. Our liability in such circumstances is limited to refunding any prepayments for services not provided.
6. Customer Responsibilities
You are responsible for ensuring that:
The property addresses and access details provided are accurate and complete.
Parking arrangements are suitable and lawful, including obtaining any permits where necessary.
Goods are properly packed, labelled, and prepared, unless you have booked a packing service from us.
Any fragile, high value or unusual items are clearly identified to us in advance.
All goods to be moved or stored are lawful and do not contravene any waste, customs or safety regulations.
All appliances are disconnected, defrosted and drained, and all gas, water and electrical connections are safely isolated before the service begins, unless specifically agreed otherwise.
7. Items We Do Not Accept or Move
We do not accept or transport any goods that are illegal, hazardous, explosive, corrosive, flammable, perishable or otherwise unsuitable for normal removals or storage. This includes, without limitation, firearms, ammunition, compressed gases, chemicals, solvents, paints, explosives, illegal substances, live animals, plants, and perishable foodstuffs.
We may refuse to handle any item that, in our reasonable opinion, presents a risk to health, safety, property or the environment, or that may breach any applicable law or regulation. You are responsible for checking that your goods comply with these requirements.
8. Storage Terms
Where we provide storage services, your goods will be stored in our chosen facility or with our selected partners. We will use reasonable care to protect your goods while in storage, but we do not provide any guarantee or warranty as to the specific storage location, layout or environmental conditions, unless expressly agreed in writing.
Storage charges are payable in advance. If you fail to pay storage charges on time, we may exercise a lien over your goods and may ultimately sell or dispose of them as described in these terms.
Access to goods in storage may be provided by appointment and may be subject to access charges. We may require advance notice and identification before granting access to stored goods.
9. Waste and Environmental Regulations
You must not include in your goods any waste materials that require special handling, treatment or disposal under UK waste regulations, including hazardous waste. We are not a licensed waste carrier for such materials unless expressly stated.
Where we agree to remove general household or office waste as part of a service, such waste must be clearly separated and identified. We will dispose of it in accordance with applicable waste management regulations and may charge separately for this service.
If we discover prohibited, hazardous or regulated waste within your goods, we may refuse to move or store it, return it to you, or arrange for its safe disposal at your cost. You will indemnify us for any fines, penalties, costs or liabilities arising from your failure to comply with waste or environmental laws.
10. Liability and Limitations
10.1 Our Duty of Care
We will exercise reasonable skill and care in providing our services. However, our liability is subject to the limitations set out in this section.
10.2 Exclusions of Liability
We are not liable for loss or damage arising from:
Normal wear and tear, scratching, scuffing or minor cosmetic damage.
Pre-existing damage, defects, or inherent weaknesses in the goods.
Fragile items that have not been properly packed or protected by you.
Loss or damage to goods packed by you where we have not inspected the contents.
Events beyond our reasonable control, including theft, fire, flood, weather or third party actions, where we have taken reasonable precautions.
Consequential or indirect loss, such as loss of profits, income, business, contracts or opportunity.
10.3 Liability Caps
Unless otherwise agreed in writing, our total liability for loss of or damage to goods, however arising, shall not exceed a reasonable value per item or per consignment, having regard to the nature of our charges and the information you have provided. You are strongly advised to arrange your own insurance cover to the full replacement value of your goods.
10.4 Notification of Loss or Damage
You must notify us in writing of any apparent loss or damage as soon as reasonably possible and, in any event, within 7 days of completion of the relevant service or, in the case of storage, within 7 days of collection of the goods. We may decline to consider claims made outside this period if the delay prevents proper investigation.
11. Insurance
We may, in some cases, be able to facilitate insurance for your goods while they are in transit or storage. Any such insurance will be subject to the terms and conditions of the relevant insurer and may require completion of additional documentation and payment of an additional premium. It remains your responsibility to ensure that the level of cover is adequate for your needs.
12. Access, Health and Safety
You must ensure safe and reasonable access to all relevant premises, including clear driveways, stairways and corridors. We are entitled to refuse to carry out any part of the services if, in our reasonable opinion, it would be unsafe or likely to cause damage to property or risk of injury.
We may use our professional judgment to decide whether certain items can be safely moved, lifted or transported through certain access points. We are not liable for delays or inability to complete services where access is inadequate or unsafe.
13. Data Protection
We will collect and use personal information about you for the purposes of providing our services, administering your account, complying with legal obligations and improving our operations. We will handle your personal data in accordance with applicable UK data protection laws and will keep it secure and confidential, except where disclosure is required by law or necessary for the performance of the contract.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should notify us in writing as soon as possible, providing full details of your concerns. We will investigate and respond within a reasonable period. Both parties agree to act in good faith to resolve any dispute arising under or in connection with these Terms and Conditions.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, it shall be deemed deleted. The remaining provisions shall continue in full force and effect.
No waiver of any breach of these Terms and Conditions shall be effective unless in writing, and no waiver shall be deemed a waiver of any subsequent breach or default.
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the services.
These Terms and Conditions, together with any quotation and written confirmation we issue, constitute the entire agreement between you and us in relation to the services and supersede all prior discussions, correspondence and understandings.
